My problem is this then. If you are leasing and have to return them after you quit the service, then they should replace the broken ones for free and they don't do that. I'm going to call in today if I have some time.

Yes Sand, you are corrent.

There are alot of things that different companies should still do as part of customer service.

However, they know that you're going to purchase the product regardless, so who cares, right?

I agree and that's why I have no problem switching providers for a year at least. THen I can go back and get the intro value again. If enough leave over it they would have to change.

Sand, Email me and we can talk, I work for Comcast, let me look at what side of town you live in and I will let you know whats going on over there and see what we can do with the new HD packaging.

sbachman @ Warpdrive online com

Make sure to remove spaces and add the "dot"

Shawn

Email sent.

I wish i had more time.

Shane you can BUY the HD DVR if you want but you will be paying more....if you lease it you will be pay much less...if you every leave Direct TV you give them the Reciever back which would be useless to you anyway...K?


You DON'T need a phone line and it doesn't cost any more if you don't use a phone line.

Call customer retention for any and all problems with Direct TV!

I'll be back...lol.

Sand, emails sent back. =-) Merry Christmas

Shawnny B - I've also been having issues with Comcast and have sent you an email regarding it.

JR-
Email recieved and sent back...

Thanks Shawn. Info sent back this morning.

It's done, Shawn came out today and hooked me up with the HD DVR's. WOW, what a picture, that's all I can say. It's simply awesome. Even the wife notices the difference now.

Thanks Shawn, we need to get out fishing sometime now.

So I called Directv to cancel today. They said they would pro rate me so I would save $120 over a year to compensate for the reciever. I told them I talked to them for two weeks about it and was never offered that so to wait till I call to cancel is poor customer service. Then she said they would also give me an imediate $75 credit to stay so the reciever would cost me $5. Again, I said poor service to wait till I was cancelling and they were too late. She said they were going to send a box out to ship my receivers, remotes and cards back. I told her I bought thoses. She says nope, you lease them. I then asked if I was leasing them why they would charge me for the new receiver if the old was going in the tank. She said it's because I didn't pay the $5/month service fee. I said "You guys are AWESOME!!" get the service cancelled will ya. So I'm done with dish and with cable now and the picture is awesome as I said above.

Shane

your very welcome, and thanks for the Jerky, sorry bout the box mess up, dont know what happened. If you have any quetsions, issues give me a haller. Im sure we will see each other out on the ice/open water one of these days.


Shawn

Ok, yesterday I called directv talked to them-threatened to quit-no help. Went online to Comcast, walked through the order process-talked to the person online to get final numbers before I ordered-even got them in writing. Said, I would have to do the math on the loss I was taking by leaving directv early and I would get back to them today(now yesterday). Called directv to cancel-they offered me a dvr for 139.00-turned them down and canceled. Went back online to order Comcast-price for the added receivers were different, so call them while online-they said need to talk to the "online" help people, so I do. They will not give me the price I was quoted the night before-even after I told them I have it in writing!! So, after about an hour online, I told them "screwed by directv-screwed by Comcast and ended the on-line chat". She did tell me she will put in a note about our call and I should call the 800 number. So, now my directv service is going to be canceled next week and I don't have a new service lined up. My bill would have been about 20.00 more per month than what I was quoted!! All these cable and satellite outfits are crooks!!!!!

wala, I've been a cable/ sat tech for too long i would suggest sticking with direct tv once you get a hold of the right person everything will wash out. Ask to leave a message for the president! Direct tv lets notes/messages escalate up to the president and I've never heard of his staff him not fixing it. If it escalates that high and its on a techs back the contractor is instantly fined 1500 and the tech is basically fired. if you have a tech issue with comcast or direct tv send me a pm and i can help you get it fixed.