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#1507806 - 08/29/08 06:19 PM
Excellent customer service.
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Sr IceLeaders Family
Registered: 11/09/05
Posts: 1656
Loc: South Range, WI
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I had heard that leatherman had a 25 year warranty so I sent my 18 year old leatherman wave in for service cause a few of the blades had broken. I purchased it in 1997 for about 70 bucks. Today I recieved a BRAND NEW wave, the new model as they said my version of that model has been retired. The new model goes for about a hundred bucks. WAY TO GO LEATHERMAN! That is the kinda service that keeps customers returning to buy your products.
_________________________
"When asked what a man has done in his life, I can say I WAS IN THE UNITED STATES NAVY" John F Kennedy
fishahollik@yahoo.com
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#1507878 - 08/29/08 07:53 PM
Re: Excellent customer service.
[Re: Wade Joseph]
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Sr IceLeaders Family
Registered: 11/17/06
Posts: 2141
Loc: Truman, MN
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Great customer service is hard to find nowadays. Sounds like they want to keep customers and get more customers as well.
*************GO NAVY, btw**************************
_________________________
Served Proudly Aboard The USS Holland (AS-32)
http://en.wikipedia.org/wiki/USS_Holland_(AS-32)
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#1510022 - 09/01/08 08:50 PM
Re: Excellent customer service.
[Re: Wade Joseph]
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Sr IceLeaders Family
Registered: 05/01/02
Posts: 1697
Loc: Babbitt, MN
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It sounds like they were smart enough that it was a small investment to obtain a life-long customer.
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May the holes in your net be no larger than the fish in it. ~Irish Blessing
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