After hearing the problems of the sonar gps problems it leads me to beleive the best venture is to have seperate gps and sonar untill they figure out the bugs. As far as cost I dont think the cost will be a little bit more but you get reliable haslel free disruption.the fall back is spase. I will live with that

I found the thread for the direct dial number. Haven't been able to get anyone to answer, but I sent her an email. Hopefully something will work. I sent Eagle an email off their website, and the replied on the 4th of July at 1AM, telling me to do a soft reset. (Something tells me maybe their CS department that the emails go to is not in the US????)

I tried to reply to their email, and I get an undeliverable error.

Hopefully Linda can help out. Here's the link:

Frustrated with Lowrance

I sent an email this afternoon, with links to these 2 threads. We'll see what happens next.

I've done the soft and hard reset's,reloaded software and will make a bet it's the software, the unit works fine, sorta, can't get the guages to load either.

In today's email, wish me luck.


Date: Jul 8, 2008 7:33 AM

Jim, I just went up to the software department and was able to get you
the 1.2 card file. I am mailing it to you today. Please returnthe card
to me after you download it, thanks



Linda Colt
Customer Service Department
12000 East Skelly Drive
Tulsa, Ok 74128
1-800-324-1356 #8747
Direct line 918-438-8747
Fax 918-234-1745
Email: linda.colt@navico.com

Wow! No reply on my email to Linda yet.

Let me know how it goes. If you can pull the file off the card and email it to me, that would be great!

We can do that, I hope.

Ain't over till it's over.

Riverdog!

You must be a silver-tongued (or silver-fingered?) smooth talker with Ms. Linda. Let me know what you can get......I have a hard time staying on the phone to be able to get through to these guys during normal business hours. I will be thinking twice before buying Lowrance again.

Here is the reply I got:

Dan, I am sorry, I would love to help you, however I do not have any of the older version software chips available here. They do have them in Custoemr Service, if you call them @ 1-800-324-1356 they will be happy to send you one. I wish I could help you, as I am sure that is frustrating, I have never heard of that happening.



Linda Colt
Customer Service Department
12000 East Skelly Drive
Tulsa, Ok 74128
1-800-324-1356 #8747
Direct line 918-438-8747
Fax 918-234-1745
Email: linda.colt@navico.com

Maybe timing was everything Red, I'll make you a copy and you can get it when you're up Champlin way. Maybe she got sick of going to CS after my post.

She just emailed me the file. I'll give it a shot this weekend.

Don't get mad at her when it doesn't work, mine didn't have the loading file attached, I'm going to to try and get it from CS sometime today.

Got a hold of CS after the required 1 hour wait and now have the right software, I'm back on track with my 642c. It's 1.4 and it works.